Johnson & Johnson is recruiting for a field-based Site Activation CAR-T Senior Manager, Cell Therapy Experience Lead to support the United States. This is a field based role based in the United States with the preference for candidates to live within close proximity to a major metropolitan airport.
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The Site Activation CAR-T Senior Manager, Cell Therapy Experience reports into the Johnson and Johnson Innovative Medicine Oncology commercial marketing organization reporting into the Group Product Director, Cell Therapy Experience, and will serve as a core member of the CAR-T Commercial Operations team. The role represents a unique opportunity to shape and deliver a team comprised of field-based customer facing Cell Therapy Experience Leads (CTELs) supporting the ongoing commercial launch of CARVYKTI. This individual will be responsible for managing a team of Cell Therapy Experience Leads focused specifically on the activation of treatment centers to become Certified Treatment Centers for the treatment of appropriate patients with CARVYKTI.
In this role, you will mentor, develop, and lead a team of Cell Therapy Experience Leads (a core field-based account management within CAR-T Commercial Operations), provide overall strategy and guidance for the team, and collaborate with internal and external partners in support of the CARVYKTI team’s strategic goals.
The field-based Site Activation Cell Therapy Experience team will:
- Serve as subject matter experts on the CARVYKTI/CAR-T Site Activation process
- Play “Quarterback” for a matrixed team of internal and external stakeholders critical to the successful completion of 10+ operational steps in the Activation process
- Support home office efforts to identify barriers to site activation and create programming to address specific barriers within the activation process
- Educate customers on overall logistics and distribution of CARVYKTI
- Provide sites with the educational resources and requirements for end-to-end order fulfillment and operational needs
- Provide training on appropriate use of order fulfillment portal
- Link site stakeholders to appropriate Johnson and Johnson Innovative Medicine contact to quickly resolve issues and questions and expedite activation process
The Site Activation Cell Therapy Experience Lead Senior Manager will join the existing Cell Therapy Experience Lead Senior Managers (East and West) as part of a Cell Therapy Experience leadership team, reporting to the Group Product Director, Cell Therapy Experience.
Key Responsibilities:
- Leads and manages the Site Activation CTEL team
- Recruit, hire, and onboard a high functioning team
- Serves as a resource to team members for related technical and behavioral knowledge
- Provide verbal and written feedback to team members based on performance reviews, customer feedback, KPIs, and observed behaviors
- Leverages available insights and data to drive continuous improvement initiatives. Represents field insights to home office team as a subject matter expert
- Manages controls documents and Rules of Engagement (ROEs) for Site Activation CTEL team
- Serve as liaison between multi-functional field teams (both demand and non-demand generating roles internal and external to Johnson and Johnson) and CARVYKTI Commercial Operations. Collaborates across the matrix team
- Manage relationship and contracts with CSO, as required
- Coordinates and facilitates quarterly reviews with leadership and cross-functional partners to inform performance and health of the Site Activation CTEL team supporting CARVYKTI
Note: this is not an extensive, comprehensive listing of job functions. May perform other duties as assigned or as issues arise.